Cancellation & Refund Policy

1. Reservation and Deposit Model

Reservations at Assos Karadut Taş Otel are confirmed through a request created on the website followed by a deposit payment. If the deposit is not paid within 3 hours of your reservation request being created, the request is cancelled automatically and your selected dates become available again.

2. Cancellation Conditions

When a reservation confirmed by deposit payment is cancelled by the guest, the following conditions apply:

• For cancellations made at least 3 days before the check-in date, the deposit is refunded in full, with no conditions.
• For cancellations made less than 3 days before the check-in date, the deposit is non-refundable.
• In the event of a no-show (failure to arrive without notice), the deposit is non-refundable.

3. Cancellations by the Hotel

If the hotel cancels a reservation due to force majeure or an unforeseeable circumstance, the deposit paid is refunded to the guest in full, or transferred to an alternative date at the guest's request.

4. Right of Withdrawal under Distance Sales Rules

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, accommodation services to be performed on a specific date fall under an exemption in the Regulation, meaning the 14-day right of withdrawal does not apply. Cancellation requests are subject to the cancellation and refund conditions set out on this page.

5. Refund Process

Approved refunds are processed on the same day the cancellation is confirmed, to the account the deposit was paid from. Depending on your bank, it may take a few business days for the amount to appear on your card or account.

6. Contact

For cancellation, change and refund requests, please call us at +90 501 091 34 17 or email karaduttas@gmail.com.